Terms of Service

You must be at least 18 years old to register an account, access wallet or store features, or participate in paid tournaments. By registering you confirm that you meet this requirement. Guest play, which requires no account, is free and open to all ages.

Users in jurisdictions where online gaming or prize competitions are prohibited by law are not permitted to participate in paid tournaments. It is your responsibility to ensure compliance with your local laws.

You must provide accurate, current, and complete information during registration. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account.

You must verify your email address before accessing wallet features. Identity verification (KYC) is required before depositing funds or withdrawing winnings.

You may not create multiple accounts to circumvent KYC requirements, manipulate the referral system, or gain any other unfair advantage. Accounts found to be in violation will be permanently banned and any funds held may be forfeited.

You agree not to:

• Use bots, scripts, or automated tools to submit answers or manipulate scores.
• Collude with other players to rig tournament outcomes.
• Exploit bugs or vulnerabilities; you must report these to our support team immediately.
• Impersonate any person or entity or misrepresent your affiliation.
• Attempt to reverse-engineer, decompile, or copy any part of the Platform.
• Use the Platform for money laundering, fraud, or any illegal purpose.
• Send abusive, harassing, obscene, threatening, or unlawful messages through chat, or use chat to advertise, solicit, or distribute spam.
• Upload an avatar image that is obscene, hateful, infringing, or depicts another person without their consent.
• Choose a username that is offensive, misleading, or impersonates another user or staff.

You are solely responsible for the content you upload or send to other users. We do not pre-moderate messages or avatars, but we may remove content and suspend accounts where we become aware of a breach of these rules.

We reserve the right to suspend or permanently terminate any account for breach of these rules without prior notice and without liability to you.

All monetary values displayed on the Platform are in the currency associated with your registered country. Deposits are processed through Paystack and are subject to Paystack's own terms and policies.

Monthly deposit limits apply per KYC tier. Deposits that exceed your tier limit will be refused before any payment is initiated; you will not be charged.

Withdrawal requests are subject to manual review by our team. We aim to process requests within 3–5 business days. We reserve the right to delay or refuse a withdrawal if there is a reasonable suspicion of fraud, money laundering, or breach of these Terms.

Wallet balances are non-transferable and have no cash value outside the Platform except through the withdrawal process described herein.

Store purchases (Premium and coins) are charged directly through Paystack and are not paid from your wallet balance. They are covered by section 6, not by this section, and coins can never be converted back into wallet funds or withdrawn.

By joining a paid tournament you agree to pay the listed entry fee, which is immediately debited from your wallet balance. Entry fees are non-refundable except where:

• The tournament lobby expires before reaching the required number of players.
• The tournament is cancelled by an administrator.
• A verified technical error on our side prevented you from completing your entry.

Prize amounts displayed are gross figures before the platform fee (if any), which is deducted from the total prize pool and is visible in the tournament details before you join.

Anti-cheat measures are applied automatically. Entries flagged as suspicious may be held pending manual review. Prizes will not be paid for entries confirmed to have cheated; such accounts will be banned.

The in-app store sells two kinds of product, each charged through Paystack as a single one-off payment:

• Crest Premium — a fixed period of access (30 days or 1 year) to features such as unlimited hints, ad-free play, all accents, streak shield, bonus daily rewards and friend chat.
• Coins — a virtual in-game currency used for hints and spins.

Premium does not auto-renew. We do not store your card details and will never charge you on a recurring basis. Access simply expires at the end of the period you paid for, and it is up to you whether to buy another.

Coins are a limited licence to use a virtual item. They have no monetary value, are not your property, cannot be withdrawn, transferred, sold, or exchanged for cash, and are separate from your wallet balance. Unused coins are lost when an account is closed or terminated.

Store purchases are final and non-refundable once the product has been delivered to your account, except where a refund is required by applicable consumer law or where a verified technical error on our side meant you did not receive what you paid for. If a payment is charged but the product is not credited, contact support and we will either deliver it or refund it.

Prices are set by us and may change at any time. A change never affects a purchase you have already completed. We may add, alter, or withdraw products, and may vary what Premium includes, provided we do not materially reduce the benefits of a Premium period you have already paid for.

The Platform includes friend requests, friend leaderboards, private chat between friends, and multiplayer board games. Chat is available between users who are friends and where the applicable Premium requirement is met.

Messages are private between the two participants, but they are stored on our servers so they can be delivered and displayed, and we may access them where necessary to investigate a report of abuse, fraud, or a breach of these Terms, or where required by law. Do not share passwords, payment details, or other sensitive personal information through chat.

You may remove a friend at any time, which ends your ability to exchange messages with them.

We are required by applicable law and our payment partners to verify the identity of users accessing financial features. KYC is conducted through Dojah and may involve verification of your BVN (Nigeria), TIN (Ghana), National ID (South Africa/Kenya), or bank account.

You consent to the collection, storage, and processing of your identity information for these purposes. Providing false identity information is a criminal offence and will result in immediate account termination and reporting to relevant authorities.

All content on the Platform including but not limited to the Crest Spell Quest name, logo, word database, design, and software is owned by SILS CREST LTD or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to use the Platform solely for personal, non-commercial purposes.

You retain ownership of the content you submit, such as your avatar image and chat messages. You grant us a limited, non-exclusive, royalty-free licence to host, store, reproduce, and display that content solely for the purpose of operating the Platform. This licence ends when the content is deleted, except for copies retained as described in our Privacy Policy. You confirm that you have the right to submit any content you upload.

To the fullest extent permitted by applicable law, SILS CREST LTD and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of (or inability to use) the Platform, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for any claim arising under or related to these Terms shall not exceed the total amounts you have deposited into your wallet in the 90 days immediately preceding the event giving rise to the claim.

We do not guarantee that the Platform will be available at all times, error-free, or that defects will be corrected. The Platform is provided “as is” and “as available”.

You agree to indemnify, defend, and hold harmless SILS CREST LTD and its affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with your use of the Platform, your violation of these Terms, or your infringement of any third-party rights.

You may close your account at any time from your profile settings. Closure is permanent and irreversible: the account cannot be reopened, you will not be able to sign in again, and your gameplay history, friends, messages and achievements are deleted.

Withdraw any wallet balance before closing your account. Any remaining wallet balance, unused coins, and unexpired Premium time are forfeited on closure and cannot be recovered or refunded.

Certain financial and identity records are retained after closure because anti-money-laundering law requires it. Section 5 of our Privacy Policy explains exactly what is kept, for how long, and why.

We may suspend or terminate your account for breach of these Terms as described above. We may also discontinue the Platform, in which case we will give reasonable notice and allow you to withdraw any eligible wallet balance.

Any dispute arising out of or in connection with these Terms shall first be submitted to our support team for resolution. If not resolved within 30 days, disputes shall be subject to the exclusive jurisdiction of the courts of the Federal Republic of Nigeria.

We may update these Terms at any time. We will notify you by email or a prominent notice on the Platform. Continued use after the effective date of any change constitutes acceptance of the updated Terms.

Questions about these Terms may be directed to SILS CREST LTD via the contact information available at silscrest.com.